Privacy Policy

Who we are

Our website address is:

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


“The ‘ScottishPower Energy Sales Advisor’ form is for interested candidates to apply for an Energy Sales Advisor role to represent ScottishPower at Energy Points and Venues across the UK. The Data Controller is “Venue Operator” Your details will be used to assess your suitability for the position and to help answer any follow up queries you may have in relation to your application. Any queries in relation to your personal data arising from an application for the Energy Advisor role, can be made to

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.


You have completed an energy switch with The Energy Comparison Service Ltd either face to face or over the telephone. By completing the switch you accept the terms of this privacy policy.

This privacy policy outlines the information that the switch collects, how we will use it and the rights you have in relation to this information.

 The Energy Comparison Service Ltd (“The Energy Comparison Service”, “we”, “us”, “our”) is a registered company in England and Wales (company reg: 09781679).

 The Energy Comparison Service Ltd is registered with the ICO office (The Information Commissioner’s Office) in the United Kingdom (registration: ZA162947). We comply with the General Data Protection Regulation (“GDPR”) 2018 and are the data controller of the personal information we collect about you for the purposes of switching your energy provider. We are committed to protecting the personal data you provide us, and we seek to fully comply with the Data Protection Act 2018.

Collection and use of your personal data

We collect your details when you switch energy supplier or tariff with us. ‘Personal data’ is the information you provide during the completion.

The categories of personal data we may collect:

  • Your name
  • Your title
  • Your date of birth
  • Your contact information including email and address and phone number
  • Your address and postcode
  • Your current supplier, tariff and usage information

We may use your personal data to provide you with information about our latest products and services aimed at helping you save money, including but not limited to helping you switch energy provider at the end of your new fixed term. We will also pass your details to the energy supplier you have chosen to take over your supply.

Reason for processing

Under GDPR our comparison service will use either legitimate interest or explicit consent to process your data.

Legitimate interest –

The data subject will have carried out a positive action by signing the tablet. To agree to marketing by various channels of communication (telephone, email, SMS, postal) from a list of trusted partners and industry sectors who may carry out further communication with you.

Explicit consent –

The data subject will have carried out a positive action by signing the tablet to agree to marketing by various channels of communication (telephone, email, SMS, postal) from a list of specific company brands who may carry out further communication with you.

Trusted Data partners

As well as, the energy supplier you have chosen to switch to, may contact you by telephone, email, SMS or post.

Your rights

You are entitled to:

  • Access your personal information that is collected by us
  • Receive information about us and our purposes for processing your personal data
  • Ask us to correct any errors in the information that we hold
  • To be forgotten and deleted from our database
  • To opt out from any further contact by us or our trusted partners


A certain percentage of surveys will be audited on a monthly basis for compliance purposes where a number of data subjects will be contacted by one of our agents to confirm they completed our survey. This is to ensure all of our data is compliant and in line with GDPR.


The Energy Comparison Service Ltd ensure that all our agents act in a respectful manner, are compliant and respect the GDPR and ICO guidelines when collecting data through a face to face survey. Checks are carried out monthly to make sure safeguard standards are being maintained. We are committed to ensuring agents are able to understand the signs of a vulnerable data subject and are trained to handle such situations with care and respect.

How long do we keep your personal data?

By law personal data must not be kept any longer than necessary for the purpose of marketing. We retain certain types of personal data for occurrences where we may need to refer back to it at a later date or are requested for legal requirements to share the data with authorised persons.

Data security

All data collected is stored in a secure environment. The aim is to prevent any data being lost or damaged to ensure it is always protected. All data collected is limited to information that is relevant and necessary and will never be shared for any unauthorised or unlawful use.

Will your be data moved outside the European Economic Area?

You should be aware that some of the data processors may be based outside of the European Economic Area, whose laws may have a different standard of protection to UK laws. However, we will not release your data to any untrusted partners or prior to doing the adequate due diligence checks to ensure their compliance with the standards of the Data Protection Act 2018. These data processing agreements are legally binding model clauses.

Data Processing

With regard to processing your data from the energy switch our agency Digital Wave Solutions (ICO reg: ZA103704) are the data processor and we will carry out regular checks to ensure they comply with the GDPR and ICO guidelines

Opting out

If you have received phone calls and would like to opt out of any future marketing from ourselves or our partners, you may do so by contacting, by stating you would like to be opted out of the face to face lifestyle survey. As a data subject you have the right to be forgotten, and once your request has been received, we will process it and ensure your number does not receive any further marketing. Opting in is always optional, by signing your name you are providing your consent to receive additional marketing.

For a more general opt out, we would also recommend you go to and register for the Telephone Preference Service (TPS). This is a free service run by the DMA that helps reduce marketing phone calls (apart from where explicit consent has been given). Please note the TPS may take up to 28 days to take effect.

If you have any questions regarding this Privacy Policy, please see below for our contact details.


Tel: 0121 374 0085

Post: 47 Kenyon Street, Birmingham B3 1UR

Changes to this policy

We may amend this policy from time to time, if the way we process your data, or the law relating to these changes. If any changes are made, we will notify you if these changes.

This Policy was last updated: November 20th 2020

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